Frequently Asked Questions

Yes, absolutely. KGS Surgicals provides free home delivery and professional installation for all rented equipment within our service area. Our trained technicians deliver the equipment directly to your home, hospital room, or care facility.

After delivery, our team sets up the equipment, tests it thoroughly, and provides a complete demonstration to the patient and caregivers — ensuring safe and correct usage from day one. We also provide ongoing technical support throughout the rental period.

Yes. KGS Surgicals operates a dedicated 24/7 emergency support helpline. Medical emergencies don't follow a schedule, and neither do we. Our team is available round the clock — every day of the year — to assist patients, caregivers, and healthcare facilities.

Our 24/7 support covers:

• Emergency equipment delivery for urgent requirements
• On-site technical assistance for malfunctioning devices
• Immediate replacement of critical equipment such as oxygen concentrators or suction machines
• Coordination of nursing or doctor support for urgent patient care needs

KGS Surgicals is based in Chintadripet, Chennai and currently serves patients, families, hospitals, and healthcare centers across Chennai and the surrounding areas of Tamil Nadu.

We deliver to all major areas including Anna Nagar, Adyar, T. Nagar, Velachery, Tambaram, Porur, Ambattur, Perambur, Royapettah, Mylapore, Nungambakkam, and more. For locations outside our standard service area, please contact us directly and we will do our best to accommodate your requirement.

For emergency support, you can reach us through any of the following channels — all available 24 hours a day, 7 days a week:

• Phone: +91 63794 75610
• WhatsApp: +91 80721 25676
• Email: kgsssurgicals99@gmail.com

For the fastest response in an emergency, we recommend calling or sending a WhatsApp message directly. Our team typically responds within minutes for urgent requests.

KGS Surgicals maintains a comprehensive inventory of medical equipment available on flexible rental plans. Our rental catalogue includes:

• Hospital Beds & Patient Cots — Semi Fowler, Fowler Electric, 3/5 Function Electric Cots, Folding Cots
• Oxygen & Respiratory Equipment — Oxygen Concentrators (5L & 10L), BiPAP Machines, CPAP Machines
• Patient Monitoring Devices — 3-Para & 5-Para Monitors, Pulse Oximeters, ECG Machines
• Mobility & Rehabilitation Aids — Manual & Electric Wheelchairs, Transfer Wheelchairs, Robotic Hand
• Medical Pumps & Therapy Devices — Syringe Pumps, Feeding Pumps, Air Beds (Bubble & Tubular)
• Suction & Emergency Equipment — Suction Machines (1-Jar & 2-Jar)
• Support Accessories — IV Stands, Food Tables, Power Banks, Electric Backrests

Yes. Patient safety is our highest priority. Every piece of equipment in our inventory undergoes a thorough sanitization, cleaning, and quality-check process before each rental. Our technical team inspects and services all devices to ensure they are in perfect working condition before delivery.

We follow strict hygiene protocols for all equipment — particularly for items used in direct patient care such as suction machines, oxygen concentrators, and patient monitors. You can rent with complete confidence that the equipment delivered to your home meets the highest standards of safety and cleanliness.

In the unlikely event of an equipment malfunction during your rental period, KGS Surgicals provides immediate on-site technical support and, if necessary, a replacement unit — at no additional cost to you. Simply call or WhatsApp our support team and we will respond promptly.

All maintenance and repair support during the rental period is included in your rental plan. We understand that for critical care equipment, any downtime is unacceptable — which is why our team is available 24/7 to resolve issues as quickly as possible.